Backstory
Built from the overlap of data, operations, and user experience.
01
Entrepreneurial roots
Pranav came into college drawn to entrepreneurship, but realized that being entrepreneurial did not have to mean studying only entrepreneurship. Business analytics offered a stronger base for understanding how companies collect, store, and act on information.
02
Data with a better experience
Growing up around his dad's user-experience work shaped an early point of view: data should help a business serve people better, not make customers feel like their information was simply taken.
03
Real-world pattern recognition
Through automotive work, supply-chain project management, consulting, sales, and marketing, Pranav saw the same problem repeat. Businesses had useful information, but the work required too many hours for busy teams to execute consistently.
04
The dealership insight
While consulting dealerships on business practices, he noticed common problems across large stores that were unsolved because the labor model did not scale. AI changed that equation.
05
From experiments to products
He started building projects, games, algorithmic trading models, and eventually real products. Serfis began as an outreach product, then sharpened toward dealership re-engagement so a store can earn the second, third, and fourth purchase.